See below for a list of frequently asked questions to Widgetbox Support.
- How do I install my widget onto (various blogging, social networks, or personal pages)
- How do I delete my widget from the site that I installed it to?
- This widget doesn’t work. Please fix it!
- Why won’t the Myspace installer work?
- I’m having trouble signing up for an account. What can I do?
- I’m having trouble logging in. What can I do?
- What browsers do you support?
- Why isn’t my blidget working right?
- How do I download this widget?
- None of my widgets are showing up!
- E-mail Widgetbox Support
How do I install my widget onto (various blogging, social networks, or personal pages)
To get your widgets to install to any social network (Hyves, Cafemom, etc.), blogging site, personal site, etc., the site must first support Flash or JavaScript. If this is the case, click the “Get Widget Code” option when placing the widget. Depending on what the site supports, you’ll want to copy the appropriate code snippet. The first is JavaScript and the second is Flash. If you need help on where to paste the code, please contact support for the site that you’re installing the widget for further instructions.
How do I delete my widget from the site that I installed it to?
To delete a widget from any site that you installed code to, either manually or via one of our installers, just delete the code that you inserted. For example, on Myspace, you’d go to your profile edit page, find the section of the profile where your widget is displayed, and delete all of the code for the widget.
This widget doesn’t work. Please fix it!
The majority of these issues that you’ll see with a specific widget can be resolved by the widget developer. Generally, when we receive these issues, we’ll forward them to the developer with whatever info that we have. You’re always welcome to contact the developer directly. On the widget details page, just click the developer’s name. Often times, widgets will stop working when they are relying on outside dependancies that are no longer available.
Why won’t the Myspace installer work?
When our Myspace installer detects certain things, like CAPTCHA (the little squiggly letters that you have to type in) or other errors on the page on Myspace’s side, we’ll give you the code to paste into your page to get around this.
I’m having trouble signing up for an account. What can I do?
If you’re having trouble with our popup registration form, give it a shot here: Widgetbox Sign Up
I’m having trouble logging in. What can I do?
If you’re having trouble with our popup sign in form, give it a shot here: Widgetbox Sign In
What browsers do you support?
To browse and develop on Widgetbox, you need a modern web browser with JavaScript turned on (we officially support IE 6 or later on Windows, Firefox 1.5 or later on Mac, Windows, Linux, and Safari 2.0 or later on Mac). We do not support IE 5.x on Windows or Mac.
For people to view widgets, they must have the same sort of browser. In addition, a widget’s developer might have used advanced JavaScript techniques, Flash, Java applets, and so on. Widgetbox can’t predict compatibility of each widget.
If JavaScript is not enabled, a visitor will not see a widget or error message. No space will be taken up.
Why isn’t my blidget working right?
9 times out of 10, the issue here is with the feed being used, not the blidget. If something isn’t working properly (no feeds, images aren’t appearing, links are wrong, etc.) in your blidget, open the feed URL in your browser and make sure that everything is working properly there. If not, you may need to reconfigure your feed.
How do I download this widget?
All of our widgets are web widgets, therefore they have to be installed somewhere via HTML that supports Flash or JavaScript. To install anywhere on the web that supports this, just hit our GET WIDGET button and select the right installer for you. Keep in mind, some widgets are JavaScript only, depending on how they were developed.
If you want to use Widgetbox widgets on your desktop, however, you should check out Amnesty Widgets as a possible solution.
None of my widgets are showing up!
If this happens, please refresh the page and even re-start your browser if needed. Generally, this issue is user-based and browser-related. If you still have trouble, just let us know!
I have other technical questions not answered here. Who should I contact?
Fill out the form in the widget below to submit an issue to our support team.
